Privacy Policy
3 Brother's Plumbing and Heating Inc
Effective Date: 08/07/2026
This Privacy Policy explains how 3 Brother's Plumbing and Heating Inc, a local plumbing company serving Helena, Montana and nearby communities, collects, uses, shares, and protects information when you visit our website, request plumbing service, call us, submit a form, schedule an appointment, or communicate with us by email, phone, or SMS/text message.
By using our website or providing your information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information through it.
Information We Collect
We may collect information that you provide directly to us, including:
Name
Email address
Phone number
Service address or billing address
Details about your plumbing issue or requested service
Appointment preferences
Messages, form submissions, reviews, or feedback
Payment-related information, if applicable
Marketing and communication preferences
We may also collect certain information automatically when you use our website, such as:
IP address
Browser type
Device type
Pages visited
Time spent on the site
Referring website or search engine
General location information based on your device or IP address
Cookie and analytics data
We do not intentionally collect sensitive personal information unless it is necessary to provide plumbing services or you voluntarily provide it.
How We Use Your Information
We may use the information we collect to:
Respond to service requests and appointment inquiries
Schedule, confirm, or update plumbing appointments
Provide estimates, invoices, receipts, and customer support
Communicate about current or past services
Send service reminders or follow-up messages
Improve our website, advertising, and customer experience
Maintain business records
Prevent fraud, spam, security incidents, or misuse of our website
Comply with applicable legal, accounting, or insurance obligations
Send marketing communications when permitted by law and your preferences
Marketing and Communications
If you provide your contact information, we may contact you about your service request, appointment, estimate, project, invoice, warranty question, or other customer service matter. These transactional or service-related communications are part of doing business with you.
With your consent where required, we may also send marketing communications, such as seasonal plumbing reminders, promotions, special offers, maintenance tips, or updates about our services. Marketing communications may be sent by email, phone, or SMS/text message.
You may update your preferences or unsubscribe at any time by following the instructions in the message, replying with an opt-out keyword where available, or contacting us directly using the contact information at the end of this Policy.
SMS/Text Message Consent and Disclosures
By providing your mobile phone number and opting in to receive text messages from 3 Brother's Plumbing and Heating Inc, you provide express written consent for us to send SMS/text messages to the number you provided. These messages may include appointment reminders, dispatch updates, service confirmations, customer support messages, estimates, invoices, review requests, promotions, and other plumbing-related communications.
SMS/text message terms include:
Message frequency may vary depending on your requests, appointments, account activity, and communication preferences.
Recurring messages may be sent if you opt in to ongoing updates or marketing messages.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
You may opt out at any time by replying STOP to a text message from us.
After you reply STOP, we may send a confirmation message and then stop sending SMS messages to that number, except where legally permitted or necessary for certain service-related purposes.
For help, reply HELP or contact us at 406-449-4343 or service@3brothersplumbing.com.
Wireless carriers are not liable for delayed or undelivered messages.
If you change or deactivate your mobile number, please notify us so we can update our records and avoid contacting the wrong person.
Email Preferences and Unsubscribing
Marketing emails from us may include an unsubscribe link or instructions for opting out. You may also contact us at service@3brothersplumbing.com to request removal from our marketing email list.
Please note that even if you unsubscribe from marketing emails, we may still send non-marketing messages related to appointments, invoices, service requests, safety notices, account matters, or legal obligations.
Phone Calls and Call Recording
We may contact you by phone regarding your service request, appointment, estimate, invoice, or customer support issue. If applicable, calls may be recorded or monitored for training, quality assurance, dispute resolution, documentation, or customer service purposes.
If our calls are recorded, we will use reasonable efforts to provide notice where required by applicable law. You may choose not to continue a recorded call and may contact us through another available method.
How We Share Information
We do not sell your personal information in the traditional sense of exchanging it for money. We may share information as needed to operate our business, provide plumbing services, and communicate with customers.
We may share information with:
Scheduling, dispatch, and customer relationship management providers
Payment processors and invoicing platforms
Email, phone, and SMS communication providers
Website hosting, analytics, and advertising partners
Review management or customer feedback platforms
Insurance, accounting, legal, or professional advisors
Subcontractors or technicians when needed to complete requested work
Government authorities, regulators, or law enforcement when required by law
Service providers are expected to use personal information only as needed to perform services for us and to protect it appropriately.
Cookies, Analytics, and Advertising
Our website may use cookies, pixels, tags, scripts, analytics tools, or similar technologies to help the site work properly, understand visitor activity, improve performance, measure advertising, and personalize content.
These technologies may collect information such as your IP address, browser type, pages viewed, links clicked, device information, and how you found our website. We may use third-party tools such as website analytics, call tracking, advertising platforms, or form tracking services.
You can usually manage cookies through your browser settings. If you block or delete cookies, some website features may not function properly.
Do-Not-Track Signals
Some browsers offer “Do Not Track” settings. Because there is not a uniform industry standard for responding to these signals, our website may not respond to Do-Not-Track browser settings. You may still control cookies and certain tracking technologies through your browser, device, or third-party platform settings.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, maintain business records, comply with legal or tax obligations, resolve disputes, enforce agreements, support insurance needs, and improve our operations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal or business requirements. When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, database, network, email system, or method of transmission is completely secure. We cannot guarantee absolute security of your information.
Please do not submit highly sensitive information through website forms, email, or text message unless we specifically request it and provide an appropriate method for doing so.
Children’s Privacy
Our website and plumbing services are intended for adults, homeowners, property managers, tenants, and businesses seeking plumbing services. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at service@3brothersplumbing.com, and we will take reasonable steps to review and delete the information where appropriate.
Your Privacy Rights
Depending on where you live and which laws apply, you may have rights regarding your personal information. These rights may include the ability to:
Request access to personal information we maintain about you
Ask us to correct inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing where applicable
Request a copy of certain information in a portable format, where required
Appeal a privacy request decision, if applicable law provides that right
Montana and U.S. privacy laws may apply differently depending on the size of a business, the type of data involved, and the nature of the processing. We will respond to verified privacy requests as required by applicable law.
To make a request, contact us using the information below. We may need to verify your identity before responding.
Updating Your Information
You may ask us to update your name, phone number, email address, service address, or communication preferences by contacting us directly. Keeping your information current helps us provide accurate scheduling, billing, dispatch, and service communications.
Links to Other Websites
Our website may link to third-party websites, platforms, maps, payment portals, social media pages, or review sites. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of our website or services after changes are posted means you accept the updated Policy.
Contact Us
If you have questions about this Privacy Policy, want to update your communication preferences, or wish to submit a privacy request, please contact us:
3 Brother's Plumbing and Heating Inc
3 Virginia Rd.
Montana City, MT 59634
Phone: 406-449-4343
Email: service@3brothersplumbing.com
Website: 3brothersplumbing.com
For SMS help, reply HELP to a message from us or contact us directly. To stop SMS messages, reply STOP at any time.